Privacy Policy
Last updated: July 2026
Les Étangs du Plateau des Landes places great importance on protecting the personal data of its customers, visitors and partners.
This Privacy Policy explains what personal data we collect, why we use it, who may receive it and what rights you have under the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and applicable French data protection laws.
1. Data Controller
The controller responsible for processing your personal data is:
Les Étangs du Plateau des Landes
Simplified Joint Stock Company (SAS) with a share capital of €7,500
SIREN: 891 416 737
SIRET: 891 416 737 00015
RCS Boulogne-sur-Mer: 891 416 737
Registered office:
[To be completed]
Contact email:
2. Personal Data We Collect
As part of its activities, the campsite may collect different categories of personal data.
Booking and stays
When you make a booking, we may collect:
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surname and first name;
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postal address;
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email address;
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telephone number;
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information relating to your stay;
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arrival and departure dates;
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accommodation or pitch details;
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number of guests;
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information regarding pets;
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specific requests required to organise your stay.
This information is necessary to manage your booking and provide the requested services.
Contact requests
When you contact us through a form or by email, we may collect:
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your name;
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your contact details;
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the content of your request.
This information is used only to answer your enquiry.
Newsletter and commercial communications
If you choose to receive our communications, we may use:
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your name;
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your email address.
This information allows us to send you news, special offers and information about the campsite.
Commercial communications are sent using our service provider:
Mailjet
You can unsubscribe at any time by clicking the unsubscribe link included in each email.
Customer reviews
After your stay, we may invite you to share your experience.
Review requests may be sent through our customer management system.
Publishing a review on an external platform (for example Google) remains a voluntary action by the customer.
3. Booking Management System
Reservations are managed through:
Hippo-Camp
This service allows us to:
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manage bookings;
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prepare your stay;
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provide customer follow-up;
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keep the necessary booking history.
4. Reservations Through Partner Platforms
When you make a reservation through a partner platform such as Pitchup, the information required to manage your stay may be transferred to the campsite.
This information may be integrated into our booking management system Hippo-Camp in order to process and monitor your reservation.
5. Payment Processing
Payments may be processed by different providers depending on the booking source:
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Payline for certain online payments;
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Stripe for certain bookings originating from partner platforms;
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Crédit Agricole for payments made directly at the campsite via payment terminal.
The campsite does not have access to complete bank card details. Payment information is processed directly by secure payment providers.
6. Website Analytics and Advertising
With your consent, our website may use tools to measure audience performance and advertising effectiveness:
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Google Analytics 4;
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Google Ads;
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Meta Pixel (Facebook / Instagram).
These services may collect information about your browsing activity in order to:
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analyse website traffic;
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measure advertising performance;
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improve our marketing campaigns.
These technologies are only activated after your consent through our cookie management tool.
7. Cookies
Our website uses cookies required for its operation and, after consent, statistical and marketing cookies.
Cookie preferences are managed through:
Clickio
You can change or withdraw your consent at any time through the cookie settings available on our website.
For more information, please consult our Cookie Policy.
8. CCTV Monitoring
The campsite uses a CCTV system covering certain outdoor areas as well as the snack bar area.
The purposes of this system are:
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ensuring the safety of people;
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protecting property;
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preventing incidents.
Images are accessible only to authorised persons.
Images are stored for a limited period in accordance with applicable regulations, except where longer retention is required due to a specific incident.
9. Data Recipients
Personal data may only be shared with persons or service providers necessary for our activities:
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authorised campsite staff;
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Hippo-Camp;
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Mailjet;
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payment providers;
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OVH for website hosting;
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Google and Meta when you have provided consent;
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technical service providers involved in website operation.
10. Data Retention Periods
Personal data is retained only for the period necessary for the purposes for which it was collected.
Examples:
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booking data: necessary period for managing your stay, then archived according to legal obligations;
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accounting and invoicing data: legal retention period;
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contact requests: period necessary to process your enquiry;
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newsletters: until withdrawal of consent or objection;
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cookie-related data: according to applicable regulations.
11. Your Rights
Under the GDPR, you have the following rights:
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right of access;
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right to rectification;
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right to erasure;
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right to restrict processing;
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right to object;
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right to data portability where applicable;
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right to withdraw your consent at any time.
To exercise your rights, please contact:
We may request proof of identity when necessary.
You also have the right to lodge a complaint with the French Data Protection Authority:
CNIL – Commission Nationale de l’Informatique et des Libertés
12. Data Security
We implement appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, alteration or improper disclosure.
13. Updates to This Privacy Policy
This Privacy Policy may be updated to reflect changes in regulations, technology or our organisation.
The applicable version is the one published on our website.